Scott Manning

Scott Manning

IT Helpdesk Supervisor

"Remember, its nice to be important, but its more important to be nice."

Welcome to my website, feel free to take a look around.  

Click to email me

Email Address

ManningMade

Facebook Profile

LinkedIn

LinkedIn Profile

Work Experience

  • Europa Worldwide Group
    2014-present

    IT Helpdesk Supervisor

    I currently work in Dartford for Europa Worldwide Group as the IT Helpdesk Supervisor for 1st/2nd line support for over 500 users including VIPs (CEO, Directors, etc.) across 12 site around the country.

    Whilst at Europa I have managed projects including the successful upgrade of all 525 users from XP to windows 7, performed a main site move involving over 250 users, introduced a centralised corporate signature manager across all sites, 4 major site restructures within Erith, introduction of Europa’s first MDM solution to maintain and manage 20 company VIP iPhones, migrating multiple file shares to a central server and introducing a web based holiday/sickness solution to save money on paper and man hours to name a few.

  • ManningMade.com
    2012-present

    Owner & Chief Editor

    Editing, updating and generally just playing around with HTML code and features to enhance my understanding and knowledge on the subject. The whole time i'm enjoying it, I'll keep tinkering!

    I was debating on having this here as it isn't really technically a job but overall it is something that has enhanced my IT skills so eventually thought it would be best to include it... however nerdy it may be.

  • Chartered Institute for Securities & Investments
    2011-2014

    IT Helpdesk Support Technician

    I worked in London for the Chartered Institute for Securities and Investment as 1st line support for over 100 users including VIPs (CEO, Directors, etc.) and overseas staff in Dubai, India, Singapore and Colombo. I have been creating and managing users in active directory within my role and have been supporting Outlook since we bought it into the company in early April 2013.

    Whilst working for CISI, I have also managed projects for the company including the creation of a reporting system alongside a third party software company, implemented an entire new phone system & server, call recording & reporting for call analysis and have been managing 28 iPads for use in training courses for external candidates, board meetings & overseas clients.

    I have also presented multiple training sessions - both one to one and group - on multiple systems giving the users an overview and practical demonstration of new systems including Report builder, Swyx, Outlook and iPads.

Education

  • Bexleyheath Academy
    2005-2010

    Student

    I attended Bexleayheath Academy (formerly known as Bexleyheath School) where I achieved 15 GCSE grade A-C results.

    Very quickly towards my last few years at school I really took to my IT coursework and knew from day one in my final year that it was going to be my main career focus primarily based around support as I love the interaction side as well as having new and different challenges every day, keeping the job both fresh and interesting but most of all a consistent learning curve on a regular basis.

Major Projects

    Shh, Secret squirrel stuff!

    2018 Projects aren't public knowledge yet - come back later to see these.

  • Company Standardisation - Data & Users
    Oct 2017 – Dec 2017

    Europa Worldwide Group - IT Helpdesk Supervisor

    Successful clear down & standardisation of users, servers and Europa data.

    The project included but was not limited to:

      - Completely restructuring existing file servers & migrating file data from legacy application servers to centralise data using AllwaysSync.
      - Removing all remnants of legacy applications over 3 years old inclusive of software, services, user profiles etc.
      - Removing all leavers user data for the previous 2 years of employment of Europa & archiving any relevant files, inclusive of AD, email, phone records, software accounts, user profiles, home drives etc.

  • Sophos - Anti-virus upgrade of all sites
    May 2017 – Jul 2017

    Europa Worldwide Group - IT Helpdesk Supervisor

    Successful configuration & upgrade of over 500 computers ranging from Servers, Desktops, Laptops & Thin clients across Europa's 13 sites across the UK.

    The project included but was not limited to:

      - Completely restructuring existing policies to fit with Europa's continual professional development along with patches for various 'current' virus outbreaks in 2017.
      - Removing all remnants of the old antivirus software and redeploying the new lightweight client.
      - Retiring old systems & servers to remove vulnerabilities bought about after 'Petya' & 'WannaCry'.

  • Wallboard Transport - Linked with LeoCab
    Jul 2017

    Europa Worldwide Group - IT Helpdesk Supervisor

    Successful creation and roll out of 'WallboardTransport', a visual dashboard of all LeoCab device in the trucks providing detailed information back to the transport teams in real time of driver GPS location, shipment tracking via geofencing, and the progress of each trailer.

    Previously we relied on the driver communicating information – especially delays – by phone, but now the link between LeoCab and wallboard transport will take on this role in real time.

    The system incorporates vehicle satellite navigation which combined with traffic monitoring and positional updates means Leonardo is able to more accurately estimate the driver’s arrival time at collection and delivery points and feeds this info back in real-time to the transport office.

  • LeoCab - Europa's bespoke driver companion
    Feb 2017 – Jun 2017

    Europa Worldwide Group - IT Helpdesk Supervisor

    Successful integration of LeoCab, which is the next stage of Europa's bespoke IT system linked entirely into Leonardo which has bought the sophisticated and unique technology created specifically for Europa into the cab.

    LeoCab offers enhanced visibility of shipments and tracking thereof for driver, branch and sales respectively. Previously we relied on the driver communicating information – especially delays – by phone, but now LeoCab will take on this role in real time.

    The system incorporates vehicle satellite navigation which combined with traffic monitoring and positional updates means Leonardo is able to more accurately estimate the driver’s arrival time at collection and delivery points and feeds this info back in real-time to the transport office.

    LeoCab also allows for real-time signature capture and immediate capture and management of discrepancies as well as a photo capability.

    Read more about Europa's LeoCab launch by clicking here

    • Leonardo - Europa's bespoke IT Software solution
      March 2014 - May 2016

      Europa Worldwide Group - IT Helpdesk Supervisor

      Successful role out of Europa's bespoke £1.7m IT solution, Leonardo.

      With a complete 2 years in the making (prior to launch) Leonardo is Europa's fully bespoke system, tailor-made to meet the needs of Europa’s customers and its evolving business, LeoRoad will further improve responsiveness, efficiency, productivity and future scalability across all 11 UK sites.

      Leonardo required a major infrastructure refresh - upgrading or replacing PCs for over 500 members of staff in the UK and introducing much more powerful server hardware, the new setup provided employees with a consistent and faster desktop experience, allowing them to hot desk and work from any location.

      Read more about Europa's Leonardo launch by clicking here

    • Deployment & setup of centralised email signature
      June 2015

      Europa Worldwide Group - IT Helpdesk & Network Support Technician

      Single handedly successfully created, configured & rolled out a centralised company email signature using Exclaimer to 500+ users across Europa's 13 sites.

      ★ Birmingham ★ Bristol ★ Dartford ★ Glasgow ★ Heathrow ★ Hong Kong ★ Leeds ★
      ★ Manchester ★ Newcastle ★ Northampton ★ Nottingham ★ Southampton ★ Worksop ★

    • Heathrow Office Move
      April 2016

      Europa Worldwide Group - IT Helpdesk Supervisor

      Successful move/migration of Europa's Heathrow office to its new up-to-date office at Viewpoint.

      The project included but was not limited to:

        - Successful removal of entire cabling & kit removal of old site.
        - Successful Migration of its 25+ staff members and their office equipment.
        - Successful Migration of a Europa's new VOIP phone system.
        - Successful Migration of Heathrow data centre (Servers, Switches etc)
        - Patching of entire comms cab (using 0.25m patch cables for tidiness)
        - Patching and cabling of the entire site.

    • Deployment & setup of centralised email signature
      June 2015

      Europa Worldwide Group - IT Helpdesk & Network Support Technician

      Single handedly successfully created, configured & rolled out a centralised company email signature using Exclaimer to 500+ users across Europa's 13 sites.

      ★ Birmingham ★ Bristol ★ Dartford ★ Glasgow ★ Heathrow ★ Hong Kong ★ Leeds ★
      ★ Manchester ★ Newcastle ★ Northampton ★ Nottingham ★ Southampton ★ Worksop ★

    • Head Office Move
      April 2015 - May 2015

      Europa Worldwide Group - IT Helpdesk & Network Support Technician

      Successful move/migration of Europa's main hub in Erith to its new state of the art facility – head office, hub and logistics facility at Prologis Park which is Europa’s biggest single investment to date.

      The project included but was not limited to:

        - Successful Migration of its 250+ staff members and their office equipment.
        - Successful deployment of a brand new VOIP phone system
        - Entire Data Centre restructure/rebuild after migration to Dartford.
        - Patching and cabling of the entire site.
        - Complete overhaul & restructure of the WiFi network.
        - Complete overhaul & restructuring of printers and print server.
        - Implementation of 22 Touch screen devices to fork lifts for the warehouse.
        - Improved RDS server structures and resiliency for Chip devices.
        - Complete installation of 250 desks with full cable management.

Part geek, part sporty!

In my spare time I enjoy creating and editing my own website for hosting an online CV for myself (as you can see!) to further extend my skills showcasing my CV in a more creative and captivating way, as well as tinkering with other types of HTML on other pages.

I participate in all types of sporting activities. I also enjoy mental challenges such as problem solving, Sudoku, chess and board games such as scrabble.

For many years I have been interested in card tricks and have taught myself a variety of mental, mathematical and systematic card tricks. I also hold a full valid UK driving licence.

A little more about me...

I am a hard working, energetic and punctual individual; I am goal-driven and pride myself on achieving all tasks to the best of my ability.

I am a confident speaker in both small and large groups of people and I have trained employees including standard users as well as heads of department – both in the UK and overseas.

Whilst I am a great team player, I can also work well independently using my initiative so solve any problem placed infront of me.

Alongside my software support knowledge, I am well-versed in changing components, screens and motherboards. Furthermore, I am proficient in configuring iPads and iPhones conforming to company standards. I have a thirst for knowledge and am keen to learn as the IT sector is constantly evolving.

I don't need to get a life, I'm a gamer I have lots of them!

I'm an avid gamer that loves to join friends online and dominate what ever game is presented to me!

Fortnite - We don't talk about Fortnite!

Call of Duty is by far my favourite, I enjoy nothing more than getting into the thick of the warzone wiping the floor with my opponents with the skill to completely turn a losing game around. A self proclaimed 'try-hard', I don't join games to lose, play the objective and win no matter what - Did I mention i'm a bad loser? - I don't see it as a bad thing it just means I have ambition.

Is it an obsession, maybe? Am I competitive, certainly! But I see that as a positive thing, I am always striving for my best, to win & succeed no matter what is put infront of me.

My Address

A house on a street near a tree!

Mobile Number

Available
Upon Request

About Me

I love to work, so don't be shy, I am just an email away.

FAQs


No, most people say 'I am out of this world' or is that 'I am not on the planet'...


Fortnite.. ands its become a problem! It becomes a religious grind to ensure you complete all 100 tiers to get all the freebies the game offers.


As small as its sounds, to open my own clothing line called... well you probably guessed - ManningMade!